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Frequently Asked Questions

CartRover FAQs

For help regarding the CartRover integration system, see our frequently asked questions below or visit our Support Center.

Q: What data does Integration Manager pass between systems?

Integration Manager passes order data, shipment data, and inventory data between your order sources and your order destinations. In sequential order, the Integration Manager retrieves orders from each shopping cart, standardizes them to a single format, and delivers the orders to the order destination. The integration Manager then picks up shipment info (tracking) from the order destination and uploads this information to the original order source. Inventory is then pulled from the order destination for the item sold and updated to all order sources offering that item for sale.


Q: How many orders per month do I get with my plan?

All our plans allow unlimited order volume. Unlike other services, we won’t ever force you to pay more because you had a good month.


Q: How much time does connecting a new order source take?

You can connect to most shopping carts, marketplaces and flash sale sites in just minutes. EDI connections require assisted setups and will take a bit longer.


Q: Can Integration Manager handle inventory over all my sales channels?

Yes, Integration Manager can sync your inventory across all sales channels. If you have 100 red hats in stock, we can tell all your stores that 100 are in stock and keep them all updated whenever inventory levels change.


Q: Does Integration Manager upload tracking information?

Yes. If the shopping cart or sales channel supports tracking information, Integration Manager will upload tracking to them.


Q: How often does Integration Manager download my orders?

Some shopping carts send us real-time order information, but otherwise we check every 15 minutes. You can set Integration Manager to check less often. If you need to check more frequently, contact support.


Q: Does Integration Manager offer address verification or correction?

Integration Manager offers optional CASS certified Address Verification and Correction of shipping and billing addresses.


Q: Can I connect to two different channels/carts of the same type? (EG: two different BigCommerce carts)

Yes. You can have as many interfaces as you want or need to the same cart or channel. Each one counts as a separate order source.



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What Our Customers Are Saying...

As a developer, a part of my job is to find solutions for our clients to get orders to our fulfillment house quickly. CartRover provides a seamless way for clients to connect their shopping carts to CartRover and start sending us orders within minutes of signing up! ...The folks at CartRover are extremely helpful!

Hasina Hai

Devops Supervisor at Moulton Logistics Management

We had a lot of difficulty finding an ERP and 3PL software that integrated with each other. CartRover stepped in and bridged that gap for us. They completed a complicated integration quickly and affordably. Their customer service was off the charts. Any issue that has arisen has been dealt with swiftly and effectively. 10/10.

Jack Fallon

Cross Path Capital, LLC

CartRover is a necessary addition to our business. We need CartRover for our business and they can be very responsive, accommodating and flexible. These guys are techy and not sales people so you get what you pay for - in a good way. They're not over promising and under delivering.

Philip B.

Director

Fantastic overall. It is a great software program for us. I am very happy with how straight forward and user friendly it is! Easy setting up ship methods, editing orders, getting into and editing carts, whitelisting, and blacklisting products. Too many pros to list.

Jose L.

Help Desk Systems Admin

Great software and excellent support. We are utilizing CartRover as a 3PL. I have no complaints. Pros: Easy of use, efficient and immediate support, diversity in options.

John Jason L.

Lead Technical Analyst

Very useful for what we're doing. Helps us sell across many sales channels easily.

Kyle G.