Frequently Asked Questions

FAQs

For help regarding the CartRover integration system, see our frequently asked questions below or visit our Support Center.

Q: What data does CartRover pass between systems?

CartRover passes order data, shipment data, and inventory data between your order sources and your WMS. In sequential order, CartRover downloads orders from each shopping cart, delivers the orders to the WMS system, picks up shipment info (tracking) and inventory levels from the WMS, and uploads the shipment info (tracking) and inventory levels to the shopping cart.


Q: How many orders per month do I get with my plan?

All our plans allow unlimited order volume. Unlike other services, we won’t ever force you to pay more because you had a good month.


Q: How much time/cost does connecting a new cart take?

It takes only a few minutes for you to connect to a new merchant, cart, or website and there is no setup fee with the exception of a few connections like EDI.


Q: Can CartRover handle inventory over many different sales channels?

Yes, CartRover can sync your inventory across all sales channels. If you have 100 red hats in stock, we can tell all your stores that 100 are in stock and keep them all updated when that level changes due to any reason.


Q: Does CartRover upload tracking information?

Yes. If the shopping cart or sales channel support tracking information, we will send it to them. Not all shopping carts can handle this though.


Q: How often does CartRover download my orders?

Some shopping carts send us real-time order information, but otherwise we check every 15 minutes. You can set CartRover to check less often if you want. If you need it to check more frequently for some reason, contact support.


Q: Does CartRover offer address verification or correction?

CartRover offers optional CASS certified Address Verification and Correction of shipping and billing addresses for between $0.02 and $0.008 per order. See details here.


Q: Can I connect to two different channels/carts of the same type? (EG: two different BigCommerce carts)

Yes! You can have as many interfaces as you want/need to the same cart or channel. Each one counts as a separate interface.


Q: Can I connect multiple shipping accounts of the same type? (EG: two different Endicia accounts)

CartRover does not provide its own shipping screen built in. We connect to other platforms that provide shipping and you can add your shipping accounts into those systems. CartRover orders will flow into your preferred shipping system automatically.


Q: You don't list the shopping cart I want to use. What can I do?

Vote for us to support your cart or make a new post if no one has asked for it yet at CartRover Support. You can also have the cart send a csv/xml file to CartRover. CartRover can import almost any CSV format. You can also ask us for a quote to implement your system right away at the bottom of the Integrations page.



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What Our Customers Are Saying...

As a developer, a part of my job is to find solutions for our clients to get orders to our fulfillment house quickly. CartRover provides a seamless way for clients to connect their shopping carts to CartRover and start sending us orders within minutes of signing up! ...The folks at CartRover are extremely helpful!

Hasina Hai

Devops Supervisor at Moulton Logistics Management

We had a lot of difficulty finding an ERP and 3PL software that integrated with each other. CartRover stepped in and bridged that gap for us. They completed a complicated integration quickly and affordably. Their customer service was off the charts. Any issue that has arisen has been dealt with swiftly and effectively. 10/10.

Jack Fallon

Cross Path Capital, LLC

CartRover is a necessary addition to our business. We need CartRover for our business and they can be very responsive, accommodating and flexible. These guys are techy and not sales people so you get what you pay for - in a good way. They're not over promising and under delivering.

Philip B.

Director

Fantastic overall. It is a great software program for us. I am very happy with how straight forward and user friendly it is! Easy setting up ship methods, editing orders, getting into and editing carts, whitelisting, and blacklisting products. Too many pros to list.

Jose L.

Help Desk Systems Admin

Great software and excellent support. We are utilizing CartRover as a 3PL. I have no complaints. Pros: Easy of use, efficient and immediate support, diversity in options.

John Jason L.

Lead Technical Analyst

Very useful for what we're doing. Helps us sell across many sales channels easily.

Kyle G.